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Privacy Policy

Effective date: September 3, 2025

This Privacy Policy explains how Market Edge, a product of Ask Your QA SRL (“we”, “us”, “our”), collects and processes personal data when you use our website and services.

Who we are

Ask Your QA SRL, Cluj-Napoca, Romania. Email: office@askyourqa.com • Phone: +40 729 014 617

What data we collect

  • Contact data: name, email, phone, company, message (e.g., when using our contact form or messaging via WhatsApp/Telegram).
  • Account & billing data: name, email, company, plan, invoices and payment status (when subscriptions are enabled).
  • Usage & technical data: pages viewed, device, browser, IP, timestamps, referral/UTM (used for analytics and security).
  • Calendar data: meeting details you book via Calendly (subject to Calendly’s policy).

How we use your data

  • To provide and improve Market Edge and customer support.
  • To communicate about demos, onboarding, product updates, and billing.
  • To analyze usage and improve reliability, performance, and security.
  • To meet legal obligations (tax, accounting, fraud prevention).

Legal bases (GDPR)

  • Contract: providing the service you asked for.
  • Legitimate interests: product improvement, security, analytics.
  • Consent: optional marketing or cookies where required.
  • Legal obligation: accounting, tax, KYC/AML where applicable.

Sharing & processors

We use trusted vendors as processors (e.g., hosting, analytics, email, calendar scheduling, authentication). They process data solely on our instructions and under a DPA. We don’t sell personal data.

International transfers

If data leaves the EEA/UK, we rely on appropriate safeguards (e.g., Standard Contractual Clauses).

Retention

We keep data only as long as needed for the purposes above, then delete or anonymize it. Invoice records may be kept as required by law.

Security

We apply administrative, technical, and organizational measures to protect data (access controls, encryption in transit, least-privilege, monitoring). No method is 100% secure.

Your rights

  • Access, rectification, erasure, restriction, portability, and objection (GDPR).
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with your local data protection authority.

To exercise rights, contact: office@askyourqa.com.

Cookies & analytics

We may use necessary cookies for functionality and optional cookies/analytics to improve the product and measure performance. Where required, we’ll request consent via a banner.

Third-party services

  • Calendly for booking meetings.
  • WhatsApp/Telegram for direct messaging.
  • Authentication/Payments if enabled (e.g., Auth provider, Stripe).

These services have their own privacy policies. We share only what’s necessary to operate the service.

Children

Our services are not directed to children. We do not knowingly collect data from children.

Changes

We may update this policy from time to time. We’ll post updates here and revise the “Effective date”.

Contact

Email office@askyourqa.com for any privacy questions.